Subscription, Cancellation & Refund Policy
This Policy explains how TurnBuzz paid plans renew, how to cancel a subscription, what account deletion does, and how refund requests are handled.
Effective: August 19, 20261. Paid plans
TurnBuzz may offer recurring paid plans with features, limits and prices shown at checkout or on the applicable pricing page. Taxes may be added where required.
2. Renewal
Unless otherwise stated at purchase, a recurring subscription renews automatically for the next billing period until it is cancelled. The payment method on file may be charged at renewal.
3. How to cancel
Until self-service subscription management is available, cancellation requests must be sent to support@turnbuzz.com. Include the email address associated with the TurnBuzz account so the subscription can be located and verified. We recommend sending the request before the next renewal date.
4. Account deletion is separate from subscription cancellation
Deleting your TurnBuzz account does not cancel an active paid subscription and does not itself stop future recurring subscription charges. If you want both the account and subscription ended, request subscription cancellation at support@turnbuzz.com and separately delete the TurnBuzz account from the Account page.
5. Effect of cancellation
Unless required otherwise by law or stated when cancellation is confirmed, cancellation stops future renewals and paid access may continue until the end of the already-paid billing period.
6. Refunds
Except where required by applicable law, subscription fees are generally non-refundable after a billing period begins. TurnBuzz may review requests involving duplicate charges, billing errors, unauthorized charges reported promptly, or material service failures. Approval of one refund does not create an obligation to approve future refunds.
7. Plan changes
Upgrades, downgrades, credits and prorated amounts may be handled according to the terms displayed when the plan change is requested. If self-service billing is not available, contact support for assistance.
8. Failed payments
If a payment fails or remains unpaid, TurnBuzz may retry the charge, restrict paid features, move the account to a different plan where appropriate, or suspend paid access, subject to applicable law and any notice requirements.
9. Statutory rights
Nothing in this Policy limits cancellation, refund, chargeback or other consumer rights that cannot legally be excluded or waived.
10. Billing support
For cancellations, billing questions or refund requests, contact support@turnbuzz.com.